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How z28 Handles Your Personal Information

When you open an account and use bKash, Nagad, or Rocket to fund it, you share personal data with us. This policy explains exactly what we collect, how we use it, and what rights you have over it — no vague language, just a…

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z28 How z28 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data Security

Your account data is stored with encryption in transit and at rest. Access to personal records is restricted to staff who need it to operate your account or resolve a support request.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the site is used. You can adjust cookie preferences through your browser settings at any time.

Retention and Deletion

We retain your account data while your account is active. After closure, transaction records are held for an internal audit period, then deleted. You can request early deletion by contacting support.

Your Rights and Access Requests

You can request a copy of the data we hold on you, ask us to correct inaccurate records, or request deletion of your account data by contacting our support team via email or live chat.

PRIVACY CONTACT

Reach Us About Your Data

Email Support Send your data request or privacy question to our support address. We aim to respond within a working day and will confirm receipt of your request by return email.
Live Chat Open the chat window from your account dashboard to speak with our support team directly. Available during service hours for account and data queries.
Account Dashboard Log into your account from any mobile browser, go to account settings, and submit a data access or deletion request through the privacy section directly.

Common Questions About Your Privacy

These are the questions we hear most often about how z28 handles personal data. If your question is not here, reach our support team through live chat or email.

We collect your name, email address, phone number, and the payment wallet details you use — bKash, Nagad, or Rocket. We also log your account activity and transaction history to operate your account correctly.

We store the wallet reference needed to process your transactions and match payments to your account. We do not store your wallet PIN or full mobile banking credentials — those stay in your wallet app.

Yes. Contact support via email or the live chat on your account dashboard. We will identify the data we hold on your account and send you a copy within a reasonable timeframe.

Log into your account, go to account settings, and submit a deletion request through the privacy section. Alternatively, contact support directly. Note that some transaction records may be retained for our audit period before full deletion.

We do not sell your personal data. We share only what is necessary with payment processors like bKash, Nagad, and Rocket to complete your transactions, and with service providers who help us operate the platform under strict data agreements.

Reach our support team via email or live chat from your account dashboard. State your concern clearly and include your registered email. We will acknowledge your complaint and respond with next steps.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.