Reference

Legal Terms That Cover Your Account

Using z28 means your activity is governed by these terms. Access and eligibility depend on your local law and the regions where our platform is available — read this before you deposit via bKash, Nagad, or Rocket.

Bangladesh-region eligibilitybKash, Nagad, Rocket paymentsAccount security standardsLocal law applies
z28 Legal Terms That Cover Your Account
POLICY CONTACT

Reach Us About Your Account or These Terms

If any part of these terms is unclear, or you need to flag a legal question about your account, our support team handles policy queries directly. Wallet verification issues — where your bKash, Nagad, or Rocket number needs to be corrected — are also managed through these channels, not through the cashier screen.

Team online

Live Chat

Available through the z28 site and mobile interface. For policy questions, start a chat and select Account and Legal from the topic menu.

Email Support

Send detailed queries to our support address listed in your account dashboard. Include your registered mobile number so we can locate your record.

Account Help

For wallet name mismatches or identity queries, raise a support ticket from your logged-in account page. Our team reviews and responds in order.

DATA AND SECURITY

How We Handle Your Account Data

Your account data — registration details, payment wallet numbers, session history — is held securely and used only to operate your account and meet legal obligations. We do not sell personal data to third parties.

Data Retention

We keep account records for as long as your account is active and for the period required under applicable law after closure. You can request a summary of what we hold by contacting support.

Cookie Use

We use cookies to keep your session active, remember your preferred language, and measure how the platform performs. You can manage cookie preferences from your browser settings at any time.

Account Security

Your account is protected by OTP verification on login. If you receive an OTP you did not request, do not share it — contact support immediately from your registered number.

Data Correction Requests

If your registered details are incorrect — name, mobile number, or linked wallet — raise a correction request through the support ticket system. We do not accept changes over chat for identity-sensitive fields.

Common Questions About These Terms

The questions below cover what most account holders ask when reading through the legal section. If yours is not here, support can answer it directly.

Account eligibility depends on your location and local law. We serve supported regions only. Check that your jurisdiction permits online account activity of this kind before registering.

We verify wallet ownership at the withdrawal stage. If the wallet name differs from your account name, the withdrawal is held until the mismatch is resolved through support.

No. Accounts are personal and non-transferable. Activity from a shared account may result in the account being restricted pending a review.

Submit a data request through the support ticket system from your logged-in account. Include your registered mobile number and the specific data you are asking about.

We update this page and notify you via your registered contact details. Using the platform after the effective date means you have accepted the revised terms.

Contact support via the live chat or email channel listed in your dashboard. Withdraw your remaining balance first — once the account is closed, access to the cashier is removed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.